Transport conditions

Goods will be delivered to the address indicated by the customer during the ordering process once payment is completed. The deadlines indicated in working days are understood. Saturdays, Sundays and public holidays no deliveries are made. ALECOOK WORLD, S.L., is not responsible for delays for reasons attributable to the transport company. ALECOOK WORLD S.L reserves the right to choose the carrier and guarantees the proper dispatch of the Products. Transportation costs are borne by the buyer except for products with free shipping. Expenses are broken down on the bill.

Verification on delivery

It’s the customer responsibility to check the status of the package. Any claim for apparent damages at the time of delivery must be notified to the carrier and reflected on the delivery note in order for the subsequent claim to the agency to be possible. It must also be made known to ALECOOK WORLD, S.L. by calling to +34 980 051 018 or sending an e-mail to Non-conformity with the delivered product has to be communicated to ALECOOK WORLD, S.L. within 24 hours from the time of receipt by calling to +34 980 051 018 or sending an e-mail to In the absence of a claim within the aforementioned period, the products will be considered compliant and accepted by the customer. No Product may be replenished or refunded before it has been returned and received by ALECOOK WORLD, S.L. in its original packaging and in the same state in which it was delivered to or by the agency.

Withdraval period

The withdrawal period granted by law to the customer in the case of purchase of goods is 7 calendar days from the date of receipt of his order. During this period, the customer may return, on his own, and without any penalty the product(s) he considers appropriate. In this case, the customer can choose between the refund of the amount paid in exchange for the return of the product(s) or the exchange of the ordered Product(s). It’s understood that the returned product(s) by the customer must be in good condition as well as the ones delivered by ALECOOK WORLD, S.L.